Privacy Policy

Restlord, operated by Penn S&E Holdings LLC. Last updated: November 4, 2026.

This policy explains what the Restlord app and the websites restlord.com, app.restlord.com and pennseholdings.com (the “Service”) collect, why, and your choices. The Service helps tenants and property managers handle repair requests, documents, leases, payments, and record-keeping.

Information we collect

Account & contact information — name, email address, phone number, and the property/unit you’re associated with.
Content you submit — repair tickets, messages, photos you attach, documents and e-signatures, and optional voice notes used to fill in activity logs.
Location — for property-staff users only, approximate/precise location is used to provide arrival reminders at a property. Tenants are never asked for location. Location is used on-device for reminders and is not sold.
Payment records — amounts, dates, and methods you or your property manager record. Card/bank numbers are processed by our payment provider and are not stored by us.
Usage & device data — basic logs needed to operate and secure the Service.
Usage events (first-party) — the app records the steps you take (for example: app opened, how you signed in, the steps of paying rent and whether it succeeded or failed, the steps of a repair request, your texting-consent choice, and install prompts), with your property manager’s workspace, your account ID or a random visit ID, the platform and the time — never your name, email, phone, address, messages or exact amounts (only a range). They are recorded by us only, never shared or sold, and deleted automatically after 180 days. There are no third-party analytics or trackers.
Feedback — what you send through “Give feedback” (a short conversation with the Restlord assistant, an AI that may ask up to three follow-up questions) or the thumbs up/down after a payment, with your rating, the screen, your role, the platform and an optional screenshot. It is used only to improve the app; please don’t include personal details.

How we use it

To provide app functionality — tickets, documents, leases, payments, reminders, and tamper-evident activity/change logs.
To communicate with you about your account, requests, and documents.
To secure the Service and maintain accurate, verifiable records.

We do not sell your personal information, and we do not use it for third-party advertising or tracking across apps and websites.

Sharing

Your information is visible only to you and your property manager (or, for a property manager, their own tenants’ records). We use service providers — Google Firebase (hosting, database, storage, authentication), our payment provider, and our text-message provider — solely to operate the Service. When a property manager shares a repair report link with a contractor, the contractor sees only what is in that report. We may disclose information if required by law.

AI features and third-party AI providers

Restlord’s optional AI features (Restlord agent and the tenant assistant, voice-note transcription, receipt reading, English–Spanish translation, repair and inspection write-ups from photos, and the feedback assistant) run on our servers and send the request to a third-party AI provider: Google Gemini (paid Gemini API) by default; Anthropic Claude when Restlord runs the assistant on it; or a landlord’s own Anthropic or OpenAI account if the landlord connects one. The app asks for your permission, naming the provider, before the first use and again if the provider changes; nothing is sent until you tap Allow. What is sent: your message, voice recording, photos or document, plus the records needed to answer (such as names, unit, amounts and work orders). Social Security numbers, dates of birth and bank or card numbers are not sent. Providers process this only to return the result; under Google’s paid Gemini API terms Google does not use it to improve its products or train models and keeps it only briefly to detect abuse. You can switch AI features off at any time in Settings (tenants: Account). Landlords who connect their own Claude, ChatGPT or Gemini to Restlord (MCP) do so with their own approval and under their own agreement with that company. Full details: restlord.com/legal/privacy#ai.

Text messages (SMS)

If you agree to receive text messages — by turning on texts in your tenant portal, by texting our business number (610) 523-0010, or by telling your property manager — we send texts about your rental: rent reminders and late-fee notices, repair and maintenance updates, inspections and other notices, and replies from your property manager. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or turn texts off in your portal. Consent to receive texts is not a condition of renting.

Mobile information (your phone number and your consent to receive texts) is used only to send these messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share or sell mobile information or text-message opt-in data and consent to third parties or affiliates for marketing or promotional purposes. Texts are delivered through our messaging provider (Twilio), which processes them only to deliver the messages.

Data retention & records

Records (including activity and change logs) are retained to provide the Service and to maintain an accurate, tamper-evident history. You may request access to or deletion of your personal data as described below; some records may be retained where required for legal or legitimate business purposes.

Security

Data is encrypted in transit, access is restricted by email-verified accounts, and changes are written to an append-only, verifiable log.

Your choices & rights

You can review or update your profile in the app, and you can request access to, correction of, or deletion of your personal information by contacting us. Property-staff users can disable location in iOS Settings at any time.

Children

The Service is intended for adults (landlords, property staff, and tenants) and is not directed to children under 13.

Contact

Penn S&E Holdings LLC
Email: maria@pennseholdings.com
Phone: 610-523-0010