RestlordTerms of Service for Landlords
Restlord is in early access. There is no charge during early access unless we agree otherwise in writing, features are still changing, and you should keep your own copies of anything you must retain. Questions: support@restlord.com.
1. Who these Terms apply to
These Terms of Service (the “Terms”) are an agreement between you and Big Data LLC, a Pennsylvania limited liability company (“we”, “us”), which operates the Restlord software, the app.restlord.com web app, the Restlord iOS app and restlord.com (together, the “Service”). They apply when you create or use a Restlord workspace as a landlord, property owner, property manager, or a person working for one (“you”). If you accept these Terms for a company, you confirm you can bind that company, and “you” includes it.
Tenants, applicants, co-signers and contractors who use a portal or link that a landlord set up are not parties to these Terms; their landlord is responsible for that relationship. How we handle their information is described in our Privacy Policy.
By creating a workspace, ticking the box at sign-up, or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.
2. Early access
The Service is an early-access release under active development. Features may be added, changed, limited or removed, and the Service may contain errors, be interrupted, or lose data. We do not promise any level of availability or support during early access, although we will try to respond to support requests promptly. We may end early access, or move to generally available plans, as described in sections 3 and 11.
If you send us feedback or suggestions, we may use them to improve the Service without any obligation to you.
3. Fees
There is no charge for the Service during early access unless we agree otherwise with you in writing. Before we start charging for any part of the Service you use, we will tell you the price at least 30 days in advance, and you may export your data and close your workspace before any charge applies. Fees charged by third parties you choose to use — for example a payment processor, bank, screening provider or phone carrier — are between you and them.
4. Your account
- You must be at least 18 and use the Service for managing rental property, not for personal, family or household purposes.
- Give accurate sign-up and business information and keep it current, including the legal name and mailing address that appear on your leases and notices.
- Keep your sign-in credentials secure and tell us promptly at support@restlord.com if you suspect unauthorized access. You are responsible for activity in your workspace, including by anyone you let use it.
- One workspace belongs to one landlord business. Do not use the Service to access or attempt to access another landlord’s workspace or data.
5. Your data
You own your data. “Your Data” means everything you or your tenants, applicants and contractors put into your workspace: properties, units, tenant and household details, leases and documents, signatures, ledgers and payment records, messages, photos, inspection and repair records, and similar content.
You give us a limited permission to host, copy, process, transmit and display Your Data only as needed to provide, secure, support and improve the Service, to comply with law, and as described in the Privacy Policy. We do not sell Your Data, and we do not use your tenants’ information to market to them.
Export. You can download a copy of Your Data at any time from Settings → Your account → Export my data, which produces a ZIP file with JSON and spreadsheet (CSV) files. Uploaded files such as lease PDFs and photos are listed in the export; contact support for a copy of the files themselves.
You confirm that you have the right to put Your Data into the Service, including any notice or consent the law requires before you collect your tenants’ and applicants’ information, contact them by email or text, or share it with us.
6. You are responsible for your rental business
The Service is a tool. You remain solely responsible for how you run your rental business and for complying with every law that applies to it, including:
- Fair housing. The federal Fair Housing Act, the Pennsylvania Human Relations Act and state and local fair-housing and anti-discrimination laws, in advertising, screening, leasing, accommodations, rules, fees, notices, repairs and evictions. You may not use the Service to discriminate.
- Landlord–tenant law. The content and legality of your leases, addenda, notices, rules and policies; security-deposit, escrow and interest rules and deadlines; late-fee and other fee limits; rent-increase, entry and notice requirements; habitability, licensing, registration, inspection and tax obligations; and eviction procedures.
- Screening and consumer reports. The Fair Credit Reporting Act and similar laws, including permissible purpose, applicant consent, and adverse-action notices.
- Communications and privacy. Laws on email, texting and calling (such as the TCPA and CAN-SPAM), consent and opt-outs, record-keeping, and data protection for the personal information you collect.
You are responsible for reviewing every lease, notice, fee, statement and message before you send or rely on it.
7. Templates, calculations and reminders are not legal advice
The Service includes lease and notice templates, fee and deposit calculations, deadline reminders, tax and license reminders, and similar features. They are provided for convenience, may be incomplete, out of date or wrong for your property or jurisdiction, and are not legal, tax, accounting or financial advice. Using the Service does not create an attorney–client, agency, brokerage, fiduciary or property-management relationship with us. We are not a party to your leases or to any agreement between you and your tenants. Consult a qualified professional before relying on any document or calculation.
8. Payments
Where the Service helps you collect rent or other payments online, the payment is processed by a third-party payment processor (currently Helcim) under that processor’s own terms. We are not a bank, money transmitter or payment processor, we do not hold your funds, and we do not see or store full card or bank-account numbers. During early access, online rent collection is turned on for a workspace only by arrangement with us. Payment returns, chargebacks, disputes and refunds are between you, your tenant and the processor. Ledger balances, receipts and statements in the Service reflect the records entered and should be reconciled with your bank.
9. Text messages
During early access, two-way text messaging is available only for the operator’s own rental portfolio. If we make texting available to your workspace, you will be responsible for obtaining and recording each recipient’s consent, honoring opt-outs, and the content you send, and additional terms may apply.
Texts to tenants. If your landlord uses the Service to text you, texts come from your landlord’s own number as “{Company}”, or from the shared Restlord number as “Restlord for {Company}”. They are about your rental only: one-time sign-in and payment verification codes you request, payment receipts, rent reminders, repair updates and notices. Texting is optional: the tenant app and portal ask once (at your first sign-in, payment or repair request) whether you want texts — Text me or Email only. Texts start only after you turn them on yourself: by choosing Text me and entering the code we text you, by checking the box under Profile › Text messages while signed in, or by tapping Yes, text me on the one-tap page linked from an email we send you (for the number on file). On a landlord’s own number you can also text START, or tell your landlord, who records your agreement; on the shared Restlord number only your own opt-in counts. Consent to texts is not a condition of renting, paying rent or requesting repairs, and accepting these Terms or signing a lease does not sign you up. Message frequency varies (about 2–10 messages a month). Message and data rates may apply. Reply STOP to opt out, HELP for help; you can also change your choice in Settings. Carriers are not liable for delayed or undelivered messages. We do not sell or share mobile numbers or opt-in data for marketing.
10. Acceptable use
You will not, and will not let anyone else:
- use the Service unlawfully, to discriminate, harass or threaten, or to send spam or messages to people who have not agreed to receive them;
- upload content that is unlawful, infringing, deceptive, or contains malware;
- enter people as “tenants” who are not actually your tenants, applicants or their household members;
- probe, scan or test the Service’s security, bypass its limits, or interfere with its operation (please report security issues to support@restlord.com instead);
- scrape, copy, resell, or reverse engineer the Service, or use it to build a competing product.
The Service enforces sending and usage limits to protect deliverability and other customers. Contact support if a limit gets in the way of legitimate use.
11. Closing your workspace, suspension and termination
You may stop using the Service at any time. You can close your workspace from Settings → Your account → Close workspace or by emailing support@restlord.com. Export Your Data first; closing deletes your sign-in.
We may suspend or close a workspace, with notice where practical, if you breach these Terms, if your use creates a legal, security or deliverability risk, or if required by law. We may also end early access or discontinue the Service with at least 30 days’ notice by email, except where a shorter period is needed for security or legal reasons. If we discontinue the Service, we will give you a reasonable opportunity to export Your Data.
After a workspace is closed, automatic charges, reminders and emails stop. We keep records we must retain — such as signed leases and documents, payment and ledger history, and tamper-evident audit logs — and delete or de-identify other information as described in the Privacy Policy. Sections 5 (export and your responsibilities), 6, 7, 13, 14, 15, 17 and 18 survive.
12. Security
We use reasonable administrative, technical and physical safeguards designed to protect Your Data, including encryption in transit, per-landlord access controls enforced on our servers, and verified email sign-in. No system is perfectly secure. If we learn of a security incident affecting Your Data, we will notify you as required by law. You are responsible for securing your own devices and accounts.
13. Disclaimers
The Service is provided “as is” and “as available”, with all faults. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that any template, calculation, reminder or record is complete, current or legally sufficient.
14. Limitation of liability
To the fullest extent permitted by law, neither Big Data LLC nor its members, managers, officers, employees or agents will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, rent, data or goodwill, arising out of or relating to the Service or these Terms, even if advised of the possibility. Our total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim and (b) one hundred U.S. dollars (US$100).
15. Indemnity
You will defend, indemnify and hold harmless Big Data LLC and its members, managers, officers and employees from claims, losses and costs (including reasonable attorneys’ fees) arising from Your Data, your leases, notices, fees and messages, your dealings with tenants, applicants and contractors, or your violation of these Terms or of law (including fair-housing, landlord–tenant, consumer-reporting and communications laws).
16. Changes to these Terms
We may update these Terms. For a material change we will notify you by email or in the Service at least 14 days before it takes effect, unless the change is required sooner by law. Continuing to use the Service after a change takes effect means you accept it; if you do not, close your workspace before then.
17. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Pennsylvania, and you and we consent to their jurisdiction. Before filing a claim, each side agrees to try to resolve it informally by contacting the other for at least 30 days.
18. General
These Terms and the Privacy Policy are the entire agreement between you and us about the Service, unless we have signed a separate written agreement with you, which controls where it conflicts. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor to our business. Neither side is liable for delays caused by events beyond its reasonable control.
19. Contact
Big Data LLC (operator of Restlord)
125 Sibley Ave, Suite G, Ardmore, PA 19003
Email: support@restlord.com